Refund policy

Refund & Return Policy for Nudashape LLC

Effective Date: July 25, 2026

This Refund & Return Policy ("Policy") governs the contractual rights, requirements, and procedures for returning, exchanging, or seeking refunds for goods purchased through nudashape.com (the "Site"), operated by Nudashape LLC ("Nudashape," "we," "us," or "our").

By placing an order on the Site, you ("Customer," "you," or "your") expressly agree to be bound by the strict terms of this Policy, which is incorporated by reference into our Terms of Service.

1. Contractual 30-Day Return Window & Conditions Precedent

Subject to the exclusions in Section 4, Customers may initiate a request to return or exchange eligible products within thirty (30) calendar days following the verified carrier delivery date ("Return Period").

A return or exchange will only be accepted if all of the following conditions precedent are strictly satisfied:

Hygiene & Sanitary Compliance: Because intimate apparel and shapewear are worn in close proximity to human skin, garments must be tried on exclusively over clean undergarments. Goods returned showing any evidence of contact with skin, bodily fluids, deodorant marks, makeup, artificial tanners, perfumes, laundering, or alterations will be deemed unsanitary and rejected.
Original Packaging & Tagging: Goods must be returned in their original, undamaged product packaging with all factory tags, labels, hygienic seals, and liners attached and intact.
Unused Condition: Products must be in pristine, resalable, unworn, unwashed, and unhandled condition.
Proof of Purchase: A valid Nudashape order number and receipt must accompany the return request.

Failure to satisfy any condition precedent shall result in immediate rejection of the return. Rejected items will not be refunded and may be reshipped to the Customer at the Customer's sole expense.

2. Fee Allocation for Returns & Exchanges

Size, Color, or Style Exchanges: Nudashape waives return shipping and handling fees for approved direct size or style exchanges (limited to a maximum of four (4) exchanges per original transaction).
Returns for Store Credit: Returns processed for electronic store credit are exempt from handling charges.
Refunds to Original Payment Method: Returns submitted for a monetary refund back to the original form of payment are subject to a non-refundable flat processing fee of $6.00 USD, which will be offset and deducted directly from the gross refund sum. Original shipping and handling charges paid at checkout are strictly non-refundable.

3. Formal Return Procedure

Returns sent without prior written authorization will be refused at our receiving facilities and destroyed or returned at the sender's cost. To execute a return:

Written Authorization Request: Submit a formal request to support@nudashape.com stating the order number, item SKU(s), and specific ground(s) for return.
Return Shipping Label & Instructions: Upon approval, Nudashape will issue a Return Merchandise Authorization (RMA), a prepaid return shipping label, and specific instructions regarding the designated return facility.
Physical Delivery: The package must be dispatched via the designated carrier within seven (7) calendar days of label issuance.

Risk of loss and damage during transit for returned items remains entirely with the Customer until physical receipt and scanning at our designated facility.

4. Statutory & Absolute Exclusions (Non-Returnable Items)

Pursuant to consumer protection laws and sanitary regulations, no returns, exchanges, or store credits will be granted for:

Final Sale & Clearance Items: Any item marked "Final Sale," "Clearance," "As Is," or purchased during designated liquidation events.
Adhesives & Personal Accessories: Unsealed body tapes, boob tape, adhesive silicone cups, nipple covers, or opened garment-care liquids.
Gift Cards: Digital or paper gift certificates (except where redemption is mandated by statute).

5. Order Cancellation & Address Modification Policy

Our automated fulfillment infrastructure initiates order processing immediately upon payment authorization. Requests to cancel or modify orders must be received at support@nudashape.com prior to order fulfillment.

Once a tracking number has been generated or an order has been transferred to a freight carrier per our Shipping Policy, orders cannot be canceled or modified, and the Customer must comply with standard return procedures upon physical delivery.

6. Damaged, Defective, or Non-Conforming Deliveries

The Customer holds a strict legal duty to inspect shipments upon delivery. Claims regarding defective products, transit damage, or non-conforming items (wrong size/color delivered) must be submitted to support@nudashape.com within forty-eight (48) hours of carrier delivery.

Claims must include clear photographic or video evidence of the defective item and packaging. Upon verification, Nudashape will provide a re-shipment or full refund without deducting return handling fees. Failure to report damages within the 48-hour window constitutes complete acceptance of the goods as delivered.

7. Inspection, Refund Determination, & Processing Windows

Inspection Period: Returned goods undergo physical inspection within five (5) business days of arrival at our facility.
Determination Notice: Nudashape will issue an official email notice stating whether the return has been approved or rejected under Section 1 criteria.
Disbursement Window: Approved refunds (less applicable statutory or contractually agreed deductions) will be remitted to the original payment method within ten (10) business days of inspection approval. Final posting times depend on the rules of the issuing bank or credit card processor.

If a credit is not reflected within fifteen (15) business days following inspection approval, contact support@nudashape.com.

8. Mandatory Statutory Disclosures & Regional Rights

European Union & United Kingdom Right of Withdrawal: Pursuant to EU Directive 2011/83/EU and UK Consumer Contracts Regulations 2013, consumers residing in the EU or UK possess a statutory right to cancel their contract within fourteen (14) calendar days of receiving goods, without giving any reason. However, pursuant to Article 16(e) of Directive 2011/83/EU, this statutory right of withdrawal does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons if unsealed after delivery.
US State Law Notices: Remedies under this Policy operate in addition to non-waivable statutory rights under applicable state laws.

9. Legal Contact & Governance

This Policy is governed by the laws of the State of Wyoming, without giving effect to conflicts-of-law rules. Any formal legal proceedings arising from return or refund disputes are subject to mandatory individual arbitration under Section 18 of our Terms of Service.